customer information

Important Customer Information

Name and Address of the Retailer
The sales contract will be made and concluded with Martinas Bastel- & Hobbykiste - Zum Grund 9 - 35796 Blessenbach - Owner: Martina Schimbach. For more details about the retailer click Imprint.


Ordering
When you have selected the desired product, you can add it to your cart by clicking the button [ADD TO SHOPPING CART]. You can view the contents of your cart by clicking the button [VIEW CART]. You can clear the contents of your cart by clicking the button [REMOVE] at anytime. If you want to purchase the contents in your cart, just click the button [PROCEED TO NEXT STEP]. You will be asked to enter your address, the desired payment method, the delivery mode, and the confirmation of the customer information. By clicking the button [SUBMIT ORDER], you can complete and submit your order. The order process can be aborted at anytime.


Conclusion of Order
By clicking the button [SUBMIT ORDER] you place an obligatory order, containing the items of your cart. A  confirmation email  will automatically be sent after your submit the order. The sales contract concludes when the delivery confirmation is received or when the delivery of the respective items has occurred.


Tracking Your Order and Order Details
Your order history will be saved. You can view details about your order at anytime on this page. More details about Your order can be viewed by clicking on the My Account link.


Prices
All prices are final prices and incl. VAT of 19%. For more details click on the product's detailed description.


Shipping Costs

The seller accepts the costs of packing.
The customer pays for all shipping/postage costs for items ordered.
Shipping and handling fees can be found here: Shipping and Fees 

Listed below are those shipping countries we use for indicated locales:


Payment Methods
The following are accepted payment methods: cash, direct debit, credit card (Amex, Mastercard or Visa), iClear, PayPal. Further details (e.g. terms of payment) are provided when you select the respective payment type.


Delivery Times
Delivery times for products can be found in the product description. Different delivery arrangements are possible. Please let us know.


Partial Deliveries
Normally we hold an order until all items are available for shipment. However, partial deliveries can be arranged, if this is acceptable for the customer. Additional shipping costs will be incurred. We will proceed with a partial order shipment only after informing the customer of the additional shipping costs and getting the customer's approval.

Instructions for cancellation & Cancellation form

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

A. Instructions for cancellation

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Martina Schimbach, Zum Grund 9, 35796, Blessenbach, Tel.: 0049 (0) 6474 - 882816, Fax: 0049 (0) 6474 - 8525, E-Mail: info@bastelundhobbykiste.de) of your decision to cancel this contract by a clear statement (e.g. by mail, fax or email). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Exclusion and/or premature expiration of the right to cancel

The right to cancel is excluded for contracts for the supply of a newspaper, periodical or magazine, with the exception of subscription contracts for the supply of such publications.

The right of cancellation expires prematurely for contracts for the supply of sealed audio or sealed video recordings or sealed computer software , if the goods become unsealed after delivery.

General information

Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage. Please note that the above general information is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

Martina Schimbach
Zum Grund 9
35796 Blessenbach
Deutschland
Fax: 0049 (0) 6474 - 8525
E-Mail: info@bastelundhobbykiste.de

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*)

_______________________________________________________

_______________________________________________________

 

Ordered on (*) ____________ / received on (*) __________________

 

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate

The guarantee follows legal regulations, whereby we subsequently deliver the item or in the case of the item ordered being permanently unavailable supplying an item of equal or better value as a substitute. If the redress fails or if the subsequently delivered item is not to your satisfaction, then you can return the item for a refund of the full purchase price or keep the item and have the purchase price reduced. Information about possible manufacturer warranties can be found in the product documentation.


Contact Information

We can be reached by telephone
Monday through Saturday, 8:00 to 20:00.

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